Cancellation and refund policy

Training, workshops and bootcamps

• Cancelled 7 or more days before the first session: full refund, minus any non-refundable costs already incurred on your behalf, such as booked travel.
• Cancelled less than 7 days before the first session: 50% refund, or one free reschedule within 60 days.
• After the programme starts: no refund for sessions already delivered. Undelivered sessions can be rescheduled within 60 days.

Quality engineering and consulting services

• Fees for work already delivered, or for a completed milestone, are not refundable.
• Advance payments for work that has not started are refunded in full if you cancel before work begins.
• If you cancel mid-milestone, we refund the advance minus the value of work completed up to the cancellation date, as recorded in our timesheets or milestone notes.

Sponsored content and partnership campaigns

• Cancelled before content production starts: full refund.
• Cancelled after production starts but before publication: refund minus the work completed, which we document for you.
• After publication: not refundable. If published content contains an error we caused, we correct it free of charge.

If we cancel

If we have to cancel or cannot deliver what we agreed, you choose between a full refund of the undelivered part and rescheduling at no extra cost.

How to request a refund

• Email fundootesters@gmail.com with your invoice number and the reason for the request.
• We confirm the refund amount within 3 working days.
• Approved refunds are paid to the original payment method within 7 working days of confirmation. Your bank may take longer to show the credit.

Contact

Questions about a payment or refund: